Video Busters is committed to protecting the privacy and confidentiality of personal information we collect. We respect your right to privacy. This Privacy Policy provides information about how we deal with your personal information. In this Policy the expressions ‘Video Busters’, 'we', 'us' and 'our' refer to the Video Busters Australia Pty Ltd, its associated entities and franchises.
Your personal information

Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. We only collect the personal information that is necessary to:

  • provide you with the goods and services you require
  • communicate efficiently with you
  • responsibly market our goods and services to you
  • lawfully carry on our business

We collect your personal information directly from you when it's practical to do so. For customers, this includes personal information supplied to us on our Application for Membership Card and Hiring Agreement and any updated information you give us from time to time; e.g. your change of address. We may conduct a credit reference check on you. We may also obtain information about you from any referees you give us, or from publicly available records. Typical information we may collect includes your name, contact details, date of birth, two forms of identification and credit card details.

We may be unable to provide the goods or services you want if you do not give us the personal information we ask for. We essentially have to be able to check that you are who you say you are and that you live where you say you live. We also need to know that you are a reasonable credit risk.

In relation to individuals acting as service providers, contractors or agents of the firm, we collect your name, contact details and relevant information concerning your dealings with us.

Use and disclosure of your information

We use and disclose your information for the primary purpose for which you have provided it. In addition, we also use and disclose information for purposes ancillary and consequential to the primary purpose of collection such as correspondence with you and accurate file management. Your personal information may be accessed by Video Busters’ associated entities and franchisees for lawful business purposes.

We may also use your personal information to market our products to you. We do not disclose personal information we hold to any third parties to allow them to market their products and services to you. You may at any time tell us that you don't want to receive marketing from us.

The Company collects personal information that is reasonably necessary for one or more of its functions or activities.

  • Candidate: if you are a candidate seeking employment with the Company, the Company may collect and hold information including your name, address, email address, contact telephone number, gender, age, employment history, references, resume, medical history, emergency contact, taxation details, qualifications and payment details.
  • Customer:if you are a customer of the Company, the Company may collect and hold information including your name, address, email address, contact telephone number, gender and age.
  • Supplier:if you are a supplier of the Company, the Company may collect and hold information including your name, address, email address, contact telephone number, business records, billing information, information about goods and services supplied by you.
  • Referee: if you are a referee of a candidate being considered for employment by the Company, the Company may collect and hold information including your name, contact details, current employment information and professional opinion of candidate.

Sometimes we use external service providers who may have access to some personal information we collect. For example, we use contractors to collect debts, to print and distribute some of our publications, and to maintain and develop our computer systems.

If you have a defaulting account with Video Busters we may also provide your details to credit reporting organisations, such as the Video Defaulters National Default Registry and Credit Reference Limited .

We will take reasonable steps to destroy or permanently de-identify your personal information once we no longer need it for any purpose outlined in this policy.


We store your personal information on computer and paper based files as appropriate. The secure storage and use of information is of importance to us. All reasonable steps are taken to protect the information from misuse or loss, or unauthorised access, modification or disclosure. We maintain physical security over our premises and access to our computer systems is limited by user names and passwords. All our staff member are subject to obligations of confidentiality.

Our website

You may use our website anonymously, but we and our Internet Service Provider may record details of visits to our site such as the visitor's server address, domain name and browser type, the date and time of the visit, the information downloaded, and links from other sites followed to get to our site. This information is anonymous.

Any information you choose to send to us (e.g. an e-mail) will be treated in accordance with our privacy Policy. However, the Internet is not totally secure and interception or tampering by other people can occur. Therefore, we cannot guarantee the security of any information you transmit or receive from our website or via email to us.

Access to your personal information

You may request access to personal information that we hold on you. All reasonable actions will be taken to assist access or to address any reasons you have to seek access. However, there may be legal reasons why we have to restrict or deny your access. If access is restricted or denied, we will provide you with reasons in accordance with law. If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.

There are certain circumstances in which we may refuse to grant you access to the personal information. In such situations the we will give you written notice that sets out; the reasons for the refusal, and the mechanisms available to you to make a complaint.

Changes to Policy

We may change the terms of this privacy policy at any time. If we change this policy we will publish the revised policy document on our website and update it on our store notices.

Further information:

For general information about privacy issues in Australia and protecting your privacy, visit To obtain a copy of our Privacy Policy, enquire about any privacy issue you may have with us, or make a request for access to information, please contact:

Privacy Officer
Video Busters Australia Pty Ltd
222 Smith St Collingwood , Victoria , 3066

(03) 9419 3871
(03) 9415 1053